Instructional Technology & Designer
Salary: $48,315.00 – $60,394.00 Annually
Location: Riverton
Job Type: Full-Time
Department: Academic Affairs
Position Summary
The Instructional Design/Technology position plays a key role in supporting the college’s educational mission by enabling faculty to innovate and excel in teaching across all delivery methods. This position is central to implementing distance education services, aiming to enhance both user experience and the overall teaching and learning process. This position is responsible for maintaining and ensuring effective administration of the CWC Learning Management System (LMS) and associated instructional technologies. Additionally, troubleshooting LMS issues for students and faculty is a core responsibility, all while operating collaboratively within the team.
Examples of Duties
Essential Duties and Responsibilities
1. Serves as administrator of the college’s LMS to ensure smooth operation with minimal resources: configures, manages, and optimizes technical settings to ensure they are customized to meet the needs of end users across academic departments.
- coordinates with IT, the registrar and other information systems to ensure data flow occurs in tandem with key academic calendar dates; ensures communication with and between departments regarding LMS issues.
- Provides training in the use of institutions’ LMS to faculty, students, and staff.
- Provides help resources for students, faculty, and staff, including instructional videos, how-to guides, and FAQs related to the usage of the learning management
system. - Works directly with faculty, students, and staff to resolve technical issues: troubleshoots user issues with the LMS, monitors support requests, escalates problems as needed, and resolves cross-system issues.
2. Responsible for the implementation and maintenance of various instructional technologies:
- collaborates with others as needed to test and evaluate new features and tools that integrate with the LMS;
- Provides training to faculty, students, and staff on the use of educational technologies;
- Provides help resources for students, faculty, and staff, including instructional videos, how-to guides, and FAQs related to the usage of instructional technologies.
- Works directly with faculty, students, and staff to resolve technical issues: troubleshoots user issues with various educational technologies used in the LMS, monitors support requests, escalates problems as needed, and resolves cross-system issues.
3. Creates documentation and training materials for faculty in collaboration with the Assistant Dean of Assessment & Faculty Support.
4. Serves as administrator of ticketing systems for the department:
- Responsible for daily administration of departmental ticketing systems, including monitoring, managing, and resolving support requests from various sources.
- Duties involve direct user communication, creating and documenting tickets, troubleshooting, and escalating issues when necessary.
- This includes initial support and analysis for proper classification, ticket ownership, monitoring, tracking, and communication, as well as incident resolution and closure.
- Continuously monitor status and progress towards resolving assigned incidents and communicate progress to relevant parties.
5. Advises and assists faculty in designing online courses using instructional technologies and pedagogy, and in the use of the online LMS for all course types (synchronous and asynchronous); ensures compliance with:
- accessibility (WCAG),
- state and federal regulations,
- HLC accreditation standards.
6. Creates and conducts workshops and support sessions to help instructors adapt to online learning and optimize their use of LMS tools.
7. In consultation with faculty and staff, researches and evaluates emerging learning technologies as they apply to instruction, participates in strategic planning, recommends and promotes best practices for teaching and learning in collaboration with the Assistant Dean of Assessment & Faculty Support.
8. Provides one-on-one tech support for students and faculty, ensuring LMS accessibility for those with limited internet access, optimizing LMS for low-bandwidth environments, ensuring offline learning options and troubleshooting common rural tech issues.
9. Collaborate with the Accreditation Liaison Officer to provide accurate and appropriate information for internal and external reports; and oversee the maintenance of distance learning records and files; serve as the primary contact for the college to the Wyoming Distance Education Consortium (WyDEC) and the Western Interstate Commission for Higher Education (WICHE);
10. Remain current with regional and national developments in distance education, pedagogy, and assessment and update VP for Academic Services as appropriate. Assist with training for faculty and staff on these developments through classes, workshops, and one-on-one training.
11. Evaluates, develops, and documents processes, policies, and procedures and recommends changes as needed to establish consistent use of the system; facilitates processes to best serve students in collaboration with other departments and remains current with regional and national developments in online learning.
12. Contributes to the maintenance, development, and troubleshooting of the department’s resources for teaching and learning.
13. Performs other duties assigned by the VP Academic Affairs.
14. Operates within the framework established by CWC’s policies, procedures, and practices and ensures that all activities are conducted within the established College policies, FERPA guidelines, and other applicable laws.
Typical Qualifications
Position Specifications and Minimum Qualifications
Education
- Master’s degree in Instructional Design, Instructional Technology, Education or directly related field from a regionally accredited institution of higher learning recognized by the US Department of Education.
Experience
- Three years of experience in LMS administration, preferably in a higher education setting
- Three years of directly related experience, preferably in a higher education setting.
Equivalency Statement
- Equivalent combinations of education and experience from which comparable knowledge and abilities can be acquired may be considered on a case-by-case basis.
Desired Qualifications
- Educational/instructional design knowledge and/or experience.
- Teaching experience.
Knowledge, Skills, and Abilities
Technical Proficiency:
- Ability to quickly learn technical procedures and functionality of new equipment and systems using documentation, training, and customer service support.
- Ability to analyze, research, and solve technical and complex problems, using initiative and vendor technical support.
- Ability to adapt to evolving technology and educational trends
- Knowledge of and skill in the use of computers and software applications, including Microsoft Office Suite and Google applications.
- Strong technology expertise required, including LMS, audio/video tools, VOD systems, and multimedia hardware/software.
- Skill in computer-based and multimedia production, video/audio creation, web production/distribution, and live/interactive course development/delivery.
- Knowledge of learning management systems.
- Familiarity with student information systems and understanding of IT security processes (e.g., HECVATs).
- Experience in LMS and instructional technology administration.
Instructional Design & Educational Expertise:
- Knowledge of current research, learning theory, best practices, and standards of excellence in providing learning assistance support for adult students.
- Knowledge of distance education technology, course content delivery methods.
- Familiarity with rules and regulations related to online learning
- Knowledge of instructional design theory for higher education.
- Knowledge of the procedures ensuring the quality of online learning courses and best practices for distance learning accreditation.
- Understanding of accessibility standards for online content (WCAG).
- Solid academic background in pedagogy related to education-based curriculum development and instructional design.
- Experienced at training others to use specialized software
- Experience with web-based instruction and online learning platforms
- Experience with, or knowledge of, creating online research guides, instructional videos, tutorials, and/or other digital learning objects and instructional support materials.
Interpersonal & Communication Skills:
- Effective presentation, communication, writing and interpersonal skills.
- Ability to relate to a diverse population in a professional, helpful manner.
- Effective interpersonal skills- ability to relate well to diverse populations, including faculty, students, staff, and the general public, in a friendly, courteous, respectful and professional manner.
- Ability to develop and maintain cooperative professional relationships with a variety of stakeholders.
Professionalism & Work Ethic:
- High level of personal integrity and ability to maintain confidentiality.
- Ability to organize, prioritize, and follow multiple projects and tasks through to completion.
- Ability to manage change and perform well under stress.
- Relevant experience with teaching, training or instruction.
- Ability to work productively and effectively in difficult situations or under stressful working conditions such as tight time frames, heavy workloads, or conflicting demands with composure and a professional demeanor.
- Ability to work independently and as part of a team with a flexible and adaptable attitude, as well as a focus on customer service.
- Ability to handle difficult or unexpected situations in the workplace as well as complex business challenges.
- Knowledge of or willingness to learn and ability to comply with CWC Policies and Procedures.
Level of Supervision
- This position operates under the general direction of the Vice President for Academic Affairs.
Working Environment
- Reasonable accommodation will be extended to otherwise qualified individuals with a legally recognized disability.
Equipment Used
- Work is performed using standard office equipment, computers, software, telephone, paper cutter, printer/copier, and scanner.
Physical Requirements
- Mostly sedentary or light work requiring sitting, walking and standing frequently. Occasional medium work requires exertion of up to 50 pounds of force pushing or pulling resources. Also required: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, repetitive motions, talking, hearing, and seeing.
Environmental Conditions
- Work is performed in a general office setting. Travel is required and evening and/or weekend work may also be required.
To apply for this position, click here.
Director of Financial Aid
Salary: $65,923.00 – $82,403.00 Annually
Location: Riverton
Job Type: Full-Time
Department: Student Affairs
Position Summary
The Director of Financial Aid is responsible for the oversight of the daily operation of the Financial Aid Office, ensuring compliance with all Title IV federal regulations and policies and is responsible for awarding and processing all federal, state, institutional, and private donor need and merit-based financial aid.
Examples of Duties
Essential Duties and Responsibilities
- Develops and maintains policies and procedures to set up, track, process, award, disburse and maintain student aid files within institutional, state, and federal compliance and is responsible for the integration and use of electronic technology in delivering financial aid to students
- Develops and conducts workshops/programs to enhance financial aid awareness and provide training opportunities
- Oversees the Financial Aid Office operations, including supervision of staff, maintenance of the website, troubleshooting the Colleague System, etc.
- Maintains a thorough working knowledge of Title IV Federal regulations and maintains and reconciles fiscal records and accounts for all federal, state, and institutional financial aid funds and is responsible for the completion and submission of the Federal Pell Payment Report, FISAP, Enrollment Verification Reports, Title IV Program Participation Agreement, and other required reporting
- Coordinates with the CWC Scholarship Committee to develop, monitor and maintain the institutional scholarship programs.
- Coordinates with the Admissions Office to assist in the implementation of the CWC Marketing and Recruitment plan
- Develops, monitors and maintains the department’s operating budget
- Represents the institution as a member of professional associations.
Typical Qualifications
Position Specifications and Minimum Qualifications
Education
- Bachelor’s degree in a related field from an accredited institution of higher learning recognized by the US Department of Education.
Experience
- Five years of related experience, preferably in a higher education setting.
Licenses/Certifications
- None.
Equivalency Statement
- Equivalent combinations of education and experience from which comparable knowledge and abilities can be acquired may be considered on a case-by-case basis.
Desired Qualifications
- Knowledge of the Department of Education’s Financial Aid Web-based computer systems: COD, CPS, and FISAP.
- Extensive knowledge and hands-on experience with Ellucian’s Colleague ERP system, including system navigation, data management, and functional integration across departments.
Knowledge, Skills, and Abilities
- Knowledge of CWC Policies and Procedures or the ability to learn them
- Knowledge of Title IV Federal Regulations or the ability to learn them
- Effective presentation, communication, writing and interpersonal skills
- Effective integrated computer and software skills
- Effective accounting/fiscal management and analytical reasoning skills
- Highly energetic and motivated with a high level of personal integrity
- Ability to relate to a diverse population in a professional, helpful manner
- Ability to organize, prioritize, and follow multiple projects and tasks through to completion
- Ability to supervise the work of others
- Ability to work independently while supporting a team effort
- Extensive Knowledge of Ellucian’s Colleague System
Level of Supervision
- Works under the general supervision of the Vice President for Student Affairs.
Working Environment
- Reasonable accommodation will be extended to otherwise qualified individuals with a legally recognized disability.
Equipment Used
- Work is performed using standard office equipment, including a personal computer and specified programs, a calculator, scanners, a copy machine, and a telephone.
- Occasional motor vehicle operation may be required
Physical Requirements
- Tasks require a variety of physical activities, which do not generally involve muscular strain, such as walking, standing, stooping, sitting, reaching and light lifting. Regular talking, hearing and seeing are required in the normal course of performing the job. Common eye, hand, and finger dexterity is required to perform some essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and creative problem solving..
Environmental Conditions
- Incumbent of the position generally performs in a typical office setting with appropriate climate controls. Evening and/or weekend work will be required.
To apply for this position, click here.
Tell our story – Grow our reach!
Central Wyoming College is seeking a dynamic and creative Digital Marketing Manager to join its team. If you’re passionate about using digital platforms to tell powerful stories, engage diverse audiences, and elevate a brand with purpose, CWC wants to hear from you.
At CWC, you’ll play a key role in shaping the college’s online presence and advancing our mission to empower students and strengthen our communities.
Digital Marketing Manager
Salary: $44,310.00 – $49,849.00 Annually
Location: Riverton
Job Type: Full-Time
Department: Marketing and PR
Description
Position Summary
The Digital Marketing Manager is primarily responsible for developing and managing content for the college’s web content management system, social media channels, and print communications.
Examples of Duties
Essential Duties and Responsibilities
- Develop and implement a comprehensive web content and social media strategy.
- Write, edit and design marketing communications materials for digital media.
- Communicate key messages, multimedia and stories using social media in support of the college’s strategic marketing efforts.
- Develop content for the college’s website, social media and other channels.
- Shoot and edit video on campus as needed for marketing and public relations projects, including post-production.
- Collaborate on social media efforts for admissions, monitor college-related conversations in social media and track sentiment ratings, measuring effectiveness based on analytics.
- Expand and maintain social media and video presence on the Internet, using a mix of creative and professional skills.
- Edit and approve website content that is produced by web content managers.
- Apply the college’s brand identity to all appropriate aspects of multimedia projects.
- Participate with staff in developing creative concepts and ideas for specific projects.
- Monitor trends and developments in multimedia, social media tools, research social platforms and identify potential use.
- Recruit and oversee marketing and communications student interns and volunteers on multimedia projects.
- Represent the college at community and promotional events.
- Operate within the framework established by CWC’s policies, procedures, and practices.
- Perform other reasonably related duties as directed or assigned.
- Manage the Eventbrite ticketing system for the Lander, Jackson, Dubois outreach centers and the Theatre department.
- Oversee and regulate the accessibility of the website, including external webpages.
- Work with the Executive Director on website architecture, content, SEO, SEM and digital buys.
- Work collaboratively with the marketing team on developing, implementing and managing campaigns to promote Central Wyoming College.
- Identify and evaluate new digital technologies.
- Supports the Director in all Department initiatives.
Typical Qualifications
Position Specifications and Minimum Qualifications
Education
- Bachelor’s degree in journalism, communication, English, marketing or directly related field from a regionally accredited institution of higher learning recognized by the US Department of Education.
Experience
- Three years of experience in writing or editing digital content, shooting and editing videos or still images, social media channel management, website CMS management, or other related experience.
Licenses/Certifications
- None.
Equivalency Statement
- Equivalent combinations of education and experience from which comparable knowledge and abilities can be acquired may be considered on a case-by-case basis.
Desired Qualifications
- Things that are helpful to possess but not required for the job.
Knowledge, Skills, and Abilities
- Ability to work in a fast-paced and dynamic environment
- Ability to be a positive, collaborative team player
- Knowledge of best practices in higher education communication.
- Knowledge of prominent digital and social media platforms.
- Ability to solve challenging, creative and technical problems and provide innovative solutions.
- Knowledge of Adobe Creative software.
- Skill in the development of digital video.
- Ability to relate well to diverse populations, including faculty, students, staff, and the general public, in a friendly, courteous, respectful and professional manner.
- Ability to represent the college effectively at the local, regional and state levels.
- Ability to develop and maintain professional relationships with a variety of stakeholders.
- Knowledge of marketing, print and electronic media, public relations and audience development.
- Knowledge of federal and state laws, regulations, and standards for the management and disclosure of public information.
- Skill in the creative use of traditional and new marketing media.
- Ability to establish cooperative working relationships with persons contacted in the course of performing assigned duties.
- Ability to communicate effectively, both orally and in writing, including excellent public speaking ability.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to efficiently use computer software, including word processing and desktop publishing software and a digital camera.
- Knowledge of the full range of branding, marketing, media, PR and other communication strategies.
- Knowledge of the comprehensive role of the community college.
Level of Supervision
- This position operates under the general supervision of the Director of Marketing and Public Relations and it supervises student interns in the Marketing and Public Relations office.
Working Environment
- Reasonable accommodation will be extended to otherwise qualified individuals with a legally recognized disability.
Equipment Used
- Standard office equipment includes a personal computer, a calculator, a fax machine, a ten-key calculator by touch, a phone, scanners, and a copy machine.
- Motor vehicle
Physical Requirements
- Must have sufficient visual acuity to be able to identify appropriate color, contrast and composition. Must have sufficient auditory acuity to be able to listen to video-audio for quality and content. Must have the ability to operate an automobile safely. Must be able to lift and carry photography or video recording equipment.
Environmental Conditions
Work is performed in an office setting. Weekend and evening work may be required.
To apply for this position, click here.
Benefits
We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
CWC is an Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities.
If you have a disability and would like to request an accommodation to apply for a position, please call 307-855-2112 or email cwchr@CWC.edu.
To apply for open positions, click here.
