Riverton and Lander hospitals set the gold standard for what it means to be patient-centric.
Fremont County, Wyo. (April 15, 2026) – SageWest Health Care’s Riverton and Lander hospitals have been recognized by Reputation, a global leader in reputation experience management, with its prestigious 800 Award.
One of the highest reputational management achievements attainable, Reputation’s 800 Award highlights those organizations that put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed.
Locations that win the 800 Award consistently collect, understand, and apply any and all feedback so that they can make data-driven decisions to ensure that the customer – or in SageWest’s case, the patient – will have the best possible experience. Both SageWest hospital locations were recognized with the 2026 800 Award.
“We are incredibly honored to see our hospitals recognized with Reputation’s 800 Award,” said Amanda Vick, CEO of SageWest Health Care. “Every day, our staff strives to provide not only clinical expertise but also meaningful patient engagement. This achievement is far more than just a score – it is a direct reflection of our patients’ voices and a powerful testament to our team’s unwavering dedication to excellence.”
To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those honored have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.
The reputation score is calculated on a 1,000-point scale, where 1,000 is the highest possible rating on the scale, and 100 is the lowest. A score of 800 or above is considered very impressive. A score of 900 is achieved by less than 3% of participating organizations.
For 2025, SageWest Riverton tallied a score of 864, while SageWest Lander scored 824. This compares to 2022 scores of 422 for SageWest Riverton and 230 for SageWest Lander, reflecting both hospitals’ concerted efforts over the past three years to improve patient experiences, encourage reviews, and proactively engage with reviewers.
“We congratulate SageWest Health Care on its dedication to prioritizing patient satisfaction over the past year, as evidenced by the 800 Award honors given to both of its hospital campuses,” said Kristi Melani, Chief Marketing Officer at Reputation. “A high Reputation Score reflects consistent engagement, responsiveness, and operational discipline, all centered around a powerful reputation performance engine.”
The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy, and search impressions. Reputation collects reviews from a myriad of sites, including Google and Facebook, as well as healthcare-specific platforms such as Healthgrades and WebMD.
For more information, please visit reputation.com/800-award.
